We hope you have an excellent experience with SecOre. However, if you have encountered a problem, we'd be grateful if you could get in touch so that we can improve our service.
To ensure your case is looked into swiftly and efficiently, please contact us by emailing support@secorepay.com
If your case cannot be resolved to your satisfaction, you may escalate the matter further to complaints@secorepay.com
A complaint can be filed if you believe an event including (but not limited to) the following took place:
- A breach of our published policies.
- Failure by SecOre to comply with a legal obligation.
- Negligence, a breach of a term of any customer agreement or of any enactment or other rule of law which may be applicable to SecOre.
- Misrepresentation, bad faith or other malpractice.
To help us to distinguish a complaint from a standard query, you should clearly state that you wish to make a formal complaint and provide as many details as possible, so we can further investigate your concerns and work towards a proper resolution.
To find out more about what happens after you make a complaint, please refer to our complaints handling procedure:
for residents in UK and for residents outside EEA (except US) click here.