Q11: How does SecOre support our cardholder's needs?

We’re committed to understanding and supporting all our customers, which is why we have introduced our Additional support programme, in compliance with the Financial Conduct Authority (FCA) guidelines.According to the FCA, vulnerable customers are those who face circumstances that put them at risk if a company doesn’t provide them with the support they need. Many situations may cause a person to identify as vulnerable, but the four main categories include health reasons (mental/physical disability, injury, illness), life events (bereavement, abuse, caring responsibilities), resilience (low or unstable income, debt, unemployment), and capabilities (learning difficulties, low financial knowledge). We let our cardholders identify their needs by disclosing any personal vulnerabilities, We’ve added a survey for cardholders to fill out and submit from your Settings Profile page in your dashboard to self-disclose any reason for additional support.