Paysafe Terms and Conditions

These terms and conditions apply to Your Electronic Money Accountwith Paysafe

Valid from: November 1, 2025

You must read these Terms and Conditions carefully. If You want to use Your Electronic Money Account You must accept these Terms and Conditions. If You do not accept these Terms and Conditions You should not use Your Electronic Money Account.

Your Electronic Money Account is registered by Skrill Limited (registered number 04260907), 1st floor, 2 Gresham Street, London, EC2V 7AD, United Kingdom (“Paysafe”). Paysafe is an electronic money issuer regulated by the financial conduct authority under registration number frn: 900001.

Your Electronic Money Account is not transferable.

Your Electronic Money Account is registered because you have accepted to use certain EMR Products/Services.

If You have any queries or complaints please contact customer services (see details below).

Definitions
1. "Dashboard" means the user interface allowing you to check balance, transaction history and your Electronic Money Account through a single, consolidated view.
2. "Customer Services" can be contacted on the following Customer Support Channels:
3. "Electronic Money Account" means the electronic money account held by You with Paysafe.
4. “EMR” means European Metal Recycling Limited a company incorporated in England and Wales under registration number 02954623 the registered office of which is Sirius House, Delta Crescent Westbrook, Warrington, Cheshire, WA5 7NS
5. “EMR Electronic Money Account” means an electronic money account held by EMR with Paysafe and is used to send payments to You and receive payment from You.
6. “EMR Products/Services” means the product or service offered by EMR in the course of its normal business operations to You.
7. “Programme Manager” means Carbon Pay Limited a company incorporated in England and Wales under registration number 12934414 the registered office of which is Unit 3 Park Court, Pyrford Road, West Byfleet, Surrey, KT14 6SD , United Kingdom.
8. "Terms and Conditions" means these terms and conditions.
9. "Third Party Provider" means a service provider authorised by law or allowed by You to access information or make payments for You in Electronic Money Account.
10. "Us" or "We" or "Our" means Paysafe or (where applicable) the Programme Manager acting on behalf of Paysafe.
11. "Website" means https://secorepay.com
12. "You" or "Your" means the person entering into these Terms and Conditions with Us.
Fees
1. Paysafe shall not charge You any fees for Your use of Your Electronic Money Account.
These Terms and Conditions
1. We may change these Terms and Conditions including without limitation changing existing fees or introducing new fees, from time to time. We will provide You with at least two months’ notice before the proposed change comes into effect. All such changes will be posted on the Website with a link to the amended terms and conditions and shall be notified to You by sending an email to the email address registered with Your Electronic Money Account.
2. The up-to-date version of these Terms and Conditions will be posted on the Website here. You should check the Website regularly so that You can see the latest version. You will be bound by these Terms and Conditions and any amendments made to them.
3. You will be taken to have accepted any change We notify to You unless You tell Us that You do not agree to it prior to the relevant change taking effect. In such circumstance, We will treat Your notice to Us as notification that You wish to terminate these Terms and Conditions immediately.
Scope of these Terms and Conditions
1. These Terms and Conditions govern Your use of Your Electronic Money Account. The funds (if any) held in Your Electronic Money Account as electronic money and no interest will be paid on these.
2. Electronic money accounts are not bank accounts. By accepting these Terms of Use you acknowledge that the UK’s Financial Services Compensation Scheme (FSCS) does not apply to Your Electronic Money Account. In the unlikely event that We become insolvent, You may lose the electronic money held in your Electronic Money Account. However, the European Electronic Money Directive 2009/110/EC and UK national legislation apply to Us and these are designed to ensure the safety and liquidity of funds deposited in electronic money accounts.
Opening Your Electronic Money Account
1. To use Your Electronic Money Account You must be at least 18 years old and residing in the United Kingdom. Before We can register Your Electronic Money Account We will need to know some information about You. We will check Your identity and where You live. We may use EMR, the Programme Manager or third parties to obtain this information and carry out checks on Our behalf, this may include using credit reference agencies. However a credit check is not performed and Your credit rating will not be affected.
2. We reserve the right to refuse to register You an Electronic Money Account.
3. If You have any problems with Your Electronic Money Account please contact Customer Services on the Customer Support Channels:
Loading Your Electronic Money Account
1. Funds can be loaded into Your Electronic Money Accountonly by EMR.
Use of Your Electronic Money Account
1. Your Electronic Money Accountis only used to receive and send funds from and to EMR and the Programme Manager.
2. Subject to the Clause 7.1. above You authorise the Programme Manager to initiate transfers of funds on Your behalf from Your Electronic Money Account.
3. Subject to Clause 7.2. above, You instruct Paysafe to accept and process accordingly any instruction(s) from the Programme Manager for transfer of funds from Your Electronic Money Account to EMR Electronic Money Account and the Programme Manager Electronic Money Account and consider any such instruction from the Programme Manager as if it is made by You directly.
Closing Electronic Money Account
1. We may close your Electronic Money Account and stop providing any services associated with it by giving you two months’ prior notice. You may close your Electronic Money Account at any time by contacting Customer Services. Closure of your Electronic Money Account shall terminate these Terms of Use with immediate effect.
2. If your Electronic Money Account holds any funds at the time of its closure you may withdraw such funds by contacting Customer Services and requesting that the funds are sent to you in a manner that is reasonably acceptable to us. We suggest that you withdraw your remaining funds as soon as possible after account closure as they will not earn any interest. IMPORTANT NOTE: You will not be able to withdraw your funds more than six years after your Electronic Money Account has been closed.
3. If you want to access your transaction history after the closure of your Electronic Money Account, you will need to contact Customer Services and request the information. You may do so for as long as we hold your data, as determined by our data retention policy. You can read more about this in our Privacy Notice which can be found on our Website.
4. We reserve the right to carry out any necessary money laundering, terrorism financing, fraud or other illegal activity checks before authorising any withdrawal of your funds, including in relation to returning any funds to you after you have closed your Electronic Money Account.
5. These Terms and Conditions will terminate in the event of Your death.
6. We can suspend Your Electronic Money Account at any time with immediate effect if:
  1. We discover that any information You have provided is incorrect or incomplete; or
  2. if a transaction has been declined because of lack of available value in Your Electronic Money Account.
7. If any Transaction, fee or charge is found to have been incurred using Your Electronic Money Account following cancellation or termination, You agree to pay all such sums to Us immediately on demand.
Keeping Your Electronic Money Account Safe
1. You must take all reasonable steps to keep your Electronic Money Account password and any other security features safe at all times and never disclose them to anyone. Our personnel will never ask you to provide your password to us or to a third party. Any message you receive or website you visit that asks for your password or other security features should be reported to us. If you are in doubt whether a website is genuine, you should contact Customer Services. It is advisable to change your password regularly (at least every three (3) to six (6) months) in order to reduce the risk of a security breach in relation to your Electronic Money Account. We also advise you not to choose a password that is easily guessed from information someone might know or gather about you or a password that has a meaning. You must never allow anyone to access your Electronic Money Account or watch you accessing your Electronic Money Account. You must comply with the security procedures we tell you about from time to time.
2. If you have any indication or suspicion of Your Electronic Money Account, login details, password or other security feature being lost, stolen, misappropriated, used without authorisation or otherwise compromised, you are advised to change your password. You must contact Customer Services without undue delay on becoming aware of any loss, theft, misappropriation or unauthorised use of Your Electronic Money Account, login details, password or other security features. Any undue delay in notifying us may not only affect the security of your Electronic Money Account but may result in you being liable for any losses as a result where your failure to notify us is intentional or grossly negligent. If you suspect that your Electronic Money Account was accessed by someone else, you should also contact the police and report the incident.
3. We may suspend your Electronic Money Account or otherwise restrict its functionality on reasonable grounds relating to the security of the Electronic Money Account or any of its security features or if we reasonably suspect that an unauthorised or fraudulent use of Your Electronic Money Account has occurred or that any of its security features have been compromised.
4. If we think your Electronic Money Account is at risk of fraud or a security threat, we will use the fastest and most secure way of contacting you using the details you have provided to tell you what you need to do to help deal with that risk.
Liability
1. In the case of an unauthorised payment or a payment that was incorrectly executed due to an error by us, We shall, as soon as practicable, refund the payment amount including all fees deducted therefrom. This shall not apply:
  1. where the unauthorised payment arises from Your failure to keep the personalised security features of Your Electronic Money Account safe in accordance with Clause 9 of these Terms and Conditions, in which case You shall remain liable for the first £35 GBP (or equivalent in the currency of your Electronic Money Account) for each instance of loss, theft or misappropriation unless section 10.1 (c) applies;
  2. if You fail to notify Us without undue delay of any loss of Your PIN or other event that could reasonably be expected to have compromised the security of Your Electronic Money Account after You have gained knowledge of such event in which case You shall remain liable for losses incurred until You notify us;
  3. if the transaction was unauthorised but You have acted fraudulently or compromised the security of Your Electronic Money Account with intent or gross negligence, in which case You shall be solely liable for all losses; or
  4. if You fail to dispute and bring the unauthorised or incorrectly executed transaction to Our attention within 13 months from the date of the transaction.
2. In all other circumstances Our liability will be limited to repayment of the amount of the funds in Your Electronic Money Account.
3. Unless You have acted fraudulently, section 10.1(a) shall not apply to transactions made after You have notified Us in accordance with section 9.2 where We have failed to provide You with appropriate means for notification or We are required to use strong customer authentication but fail to do so, in which case We shall remain liable and refund any unauthorised transaction to You as soon as practicable.
4. Without prejudice to the foregoing, You are asked to check the transactions history of Your Electronic Money Account regularly and frequently and to contact Customer Services immediately in case You have any questions or concerns.
5. In the case of any incorrect or misdirected payment, We shall take reasonable measures to assist You with tracing and recovering such payments.
6. Subject to the foregoing, We shall not be liable for any disruption or impairment of Our service or for disruptions or impairments of intermediary services on which We rely for the performance of Our obligations hereunder, provided that such disruption or impairment is due to abnormal and unforeseeable circumstances beyond Our reasonable control or the control of the intermediary affected.
7. We shall not be liable for any indirect or consequential losses including but not limited to loss of profit, loss of business and loss of reputation. We shall not be liable for any losses arising from Our compliance with legal and regulatory requirements.
8. Nothing in these Terms of Use shall operate to exclude liability for death or personal injury due to negligence or for fraud or fraudulent misrepresentation or for any statutory liability that cannot be excluded or amended by agreement between the parties.
9. Our obligation under these Terms and Conditions is limited to providing You with Electronic Money Account and related payment services and We do not make any statement in relation to or endorsement of the quality, safety or legality of any goods or services provided by any merchant, intermediary, European Metal Recycling Limited, the Programme Manager and/or other third parties.
10. We shall not be liable for the assessment or payment of any taxes, duties or other charges that arise from Your use of Your Electronic Money Account or services provided in these Terms and Conditions.
11. Re-imbursement. You agree to defend, reimburse or compensate Us and hold Us and Our other companies in Our corporate group harmless from any claim, demand, expenses or costs (including legal fees, fines or penalties) that We incur or suffer due to or arising out of Your or Your agents' breach of these Terms and Conditions, breach of any applicable law or regulation and/or use of the services. This provision shall survive termination of the relationship between You and Us.
12. The Dashboard is developed and maintained by the Programme Manager and shall not create any obligations for Paysafe to develop, productize, support, offer for sale, or in any other way to provide or develop the Dashboard to You or any other third party. The EMR Products/Services are developed and maintained by EMR and shall not create any obligations for Paysafe to develop, productize, support, offer for sale, or in any other way to provide or develop the EMR Products/Services to You or any other third party. Paysafe rejects any warranty of any kind including warranties of merchantability or fitness for any particular purpose of the Dashboard, and/or the EMR Products/Services. In no event shall Paysafe be liable for any losses whatsoever including but not limited to loss of profit, loss of business and loss of reputation (including, without limitation, damages for loss of information) arising out of Your use of or the inability to use the Dashboard, and/or the EMR Products/Services.
Personal data
1. By agreeing to the terms of our Our Privacy Notice, you agree to Us accessing, processing, and retaining any information You provide to Us, for the purposes of providing payment services to You. This does not affect Our respective rights and obligations under data protection legislation. If you close your Electronic Money Account We will cease using Your data for this purpose, but We may continue to process Your data for other purposes where We have other lawful grounds to do so, such as where We are legally required to keep records of transactions for tax purposes or for other financial crime prevention purposes.
2. Your personal data is processed in accordance with Our Joint Privacy Notice which can be found here.
Your details
1. You must let Us know as soon as possible if You change Your name, address, telephone number or email address. If We contact You in relation to Your Electronic Money Account, for example, to notify You that We will be changing the Terms and Conditions, We will use the most recent contact details You have provided to Us. Any email to You will be treated as being received as soon as it is sent by Us.
2. We will not be liable to You if Your contact details have changed and You have not told Us.
Complaints procedure
1. If You are not satisfied with the service You are receiving You should provide written details of Your concerns to Customer Services. You should clearly indicate that You are wishing to make a complaint to us. This helps Us to distinguish a complaint from a mere query. All complaints will be handled in accordance with Our complaints procedure. A copy of Our complaints procedure is availablehere
2. We endeavour to provide You with an answer or resolution to your complaint within the timeframes as outlined by the Financial Ombudsman. Should this not be possible due to unforeseen circumstances or lack of information, We will contact You.
3. If Your complaint is not resolved to Your satisfaction You may contact the Financial Ombudsman Service at Exchange Tower, London E14 9SR, United Kingdom. For additional contact details You may visit the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk.
Customer services
1. You may contact Customer Service via email at [email protected] if You need live support or if the Dashboard is not available or You don’t have access to the Dashboard for whatever reason. The Customer Service are available from 8:00 a.m. to 8:00 p.m. (UK time), Monday to Friday (inclusive) (excluding public holidays in the United Kingdom). We may record any communication You have with Customer Services for training and/or monitoring purposes. Customer Services will be provided by the Programme Manager acting on behalf of Skrill.
General
1. In these Terms and Conditions, headings are for convenience only and shall not affect the interpretation of these Terms and Conditions. Any delay or failure by Us to exercise any right or remedy under these Terms and Conditions shall not be interpreted as a waiver of that right or remedy or stop Us from exercising Our rights at any subsequent time.
2. No person other than You shall have any rights under these Terms and Conditions. This means that You may not transfer, novate, assign, subcontract or delegate Your rights or obligations under these Terms and Conditions. You agree that We may transfer or assign Our rights or novate Our obligations under these Terms and Conditions at any time without prior written notice to You and without Your further consent.
3. We may subcontract any of Our obligations under these Terms and Conditions.
4. These Terms and Conditions are subject to amendment, modification or deletion if required by, or found to be in conflict with, applicable law or regulation, without affecting the validity or enforceability of the remaining terms and conditions. In the event that any part of these Terms and Conditions are held not to be enforceable, this shall not affect the remainder of these Terms and Conditions which shall remain in full force and effect.
5. You will remain responsible for complying with these Terms and Conditions until Your Electronic Money Account is closed (for whatever reason) and all sums due under these Terms and Conditions have been paid in full.
6. These Terms and Conditions are written and available only in English and all correspondence with You in respect of Your Electronic Money Account shall be in English. In the event that these Terms and Conditions are translated, the version in English shall take priority.
7. Your Electronic Money Account is operated in the United Kingdom and these Terms of Use shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute under these Terms of Use or otherwise in connection with Your Electronic Money Account shall be brought exclusively in the English courts.
8. If any part of these Terms of Use is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Terms of Use, which shall continue to be valid and enforceable to the fullest extent permitted by law.