We're here to help. Please email your questions to [email protected] and one of our team members will be in contact as soon as possible.
SecOre FAQs
Want to know a bit more about SecOre? We’ve got the answer.
The Basics
The Basics
SecOre is a reloadable prepaid card platform that enables businesses to pay their suppliers securely and in real time. We are a cashless alternative that manages a businesses cardholders, transactions, and funds, while also providing a platform for suppliers to access and keep track of their funds for continued or one-time use.
SecOre is available for any business looking for an alternative cashless payment platform.
Currently, you can sign up for SecOre in the UK. Keep an eye out as we’ll be expanding very soon.
You can use the SecOre card to purchase anything, anywhere in the world that accepts Mastercard.
Yes you can
We hope you have an excellent experience with SecOre. However, if you have encountered a problem, we'd be grateful if you could get in touch so that we can improve our service.
To ensure your case is looked into swiftly and efficiently, please contact us by emailing [email protected]
If your case cannot be resolved to your satisfaction, you may escalate the matter further to [email protected]
A complaint can be filed if you believe an event including (but not limited to) the following took place:
- A breach of our published policies.
- Failure by SecOre to comply with a legal obligation.
- Negligence, a breach of a term of any customer agreement or of any enactment or other rule of law which may be applicable to SecOre.
- Misrepresentation, bad faith or other malpractice.
To help us to distinguish a complaint from a standard query, you should clearly state that you wish to make a formal complaint and provide as many details as possible, so we can further investigate your concerns and work towards a proper resolution.
To find out more about what happens after you make a complaint, please refer to our complaints handling procedure:
for residents in UK and for residents outside EEA (except US) click here.
Skrill Limited, (Company number 4260907) whose registered office is at 1st floor, 2 Gresham Street, London, EC2V 7AD, UK. Skrill Limited is authorised and regulated by the Financial Conduct Authority (Firm reference number 900001) for the issuing of electronic money and the provision of payment services.”
For information about how we use your data, please see our Privacy Notice where we explain our purposes in detail. In certain circumstances, individuals can exercise their rights in relation to the personal data we hold about them. Such requests are treated on a case-by-case basis, depending on the nature of the request and the reasons why we are storing and processing your data. If you wish to make a request regarding your personal data, please contact us at [email protected]
If a transaction requires a currency conversion, SecOre will charge you a foreign exchange fee of 1.50% of the transaction amount.
We’re committed to understanding and supporting all our customers, which is why we have introduced our Additional support programme, in compliance with the Financial Conduct Authority (FCA) guidelines.According to the FCA, vulnerable customers are those who face circumstances that put them at risk if a company doesn’t provide them with the support they need. Many situations may cause a person to identify as vulnerable, but the four main categories include health reasons (mental/physical disability, injury, illness), life events (bereavement, abuse, caring responsibilities), resilience (low or unstable income, debt, unemployment), and capabilities (learning difficulties, low financial knowledge). We let our cardholders identify their needs by disclosing any personal vulnerabilities, We’ve added a survey for cardholders to fill out and submit from your Settings Profile page in your dashboard to self-disclose any reason for additional support.